Raise the bar with the Retirement Living Management Capability Model

A management model for retirement village operators that’s endorsed by industry leaders and backed by current research and evidence.

What is it?

The Retirement Living Management Capability Model is an original sector-wide model that articulates the technical and behavioural management capabilities that would be expected of high performing retirement village sales professionals and village managers.

It sets the industry standard for developing and maintaining the professionalism of village manager and sales manager roles. It allows organisations to reference consistent and defined management capability standards. The Capability Model is also a useful gap analysis tool whereby individuals or staff can plan their development and growth at an organisational level. Most importantly, village residents have a reference point that demonstrates how their needs and experiences are being recognised and therefore considered as central to village life.

Structure of the Model

The Management Capability Model places the customer/resident experience central to the model. It consists of seven domains and a total of 40 explanatory, industry-specific and original component definitions. The domain and component definitions detail clear, unambiguous high-level descriptions of the technical and behavioural characteristics of successfully performing village managers and/or sales professionals. In other words, the Capabilities required of those managers.


Download the Guide to the Retirement Living Management Capability Model

Village Operators can read our Easy Reference Series which provides examples of how other operators – of all varying sizes and resources – are implementing the Capability Model in their business.

Easy Reference Series 1 – Small 
Easy Reference Series 2 – Mid-size
Easy Reference Series 3 – Large

Download the Management Capability Model Flyer.

Be recognised as a Retirement Living Professional

Proof you’re a high-quality Retirement Living Professional

Soon you will be able to earn a Credential from the Property Council of Australia as a Certified Village Sales Professional or Certified Village Manager.

Achieving the Credential is verification that you’ve attained certain requirements prescribed by an independent body. The Credential is based on the Domains in the Retirement Living Management Capability Model – a model endorsed by industry leaders and backed by current research and evidence.

How to earn the Credential

To earn the Credential, you’ll need to complete:

  • the Property Council of Australia’s Retirement Living Code of Conduct online course
  • a written assessment which is based on the Domains in the Retirement Living Management Capability Model
  • an interview with an assessor/coach
  • an ethics commitment statement.

Fees may apply.

People who earn the Credential will be awarded a Certificate of Achievement plus a digital badge from Credly.

Express your interest in gaining a credential by emailing info@awisemove.com.au.  Download the Credential flyer.

Further information

For further information info@awisemove.com.au