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The Retirement Living Code of Conduct

To encourage high quality standards and showcase excellence in all aspects of the operation and management of villages, the Retirement Living Code of Conduct (the Code) has been developed.

The Code provides retirement community owners and operators with an agreed set of standards that they should meet to ensure retirement community residents have an excellent experience. It ensures operators are accountable to their residents for the standards they have agreed to uphold, operate with integrity and can implement best business practices across their community operations.

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There are several key elements to the Code that are of interest to residents’ including guidelines on what you can expect when Moving into the Community; Living in the Community; and Leaving the Community.

The Retirement Living Code Conduct came into effect on 1 January 2020.

Download a free copy of the Code of Conduct here. 

 

Introducing the Code Review Panel (CRP)

The CRP undertakes independent oversight, monitoring and review of the Code, its content and matters referred to it by the Code Administrator.

The Panel is an independent body, comprising an Independent Chair, two (2) members and three (3) Alternates. The Panel members all have experience in dispute resolution. The members are:

Independent Chair                       Dr Elizabeth Lanyon

Operator Representative            Peter Nilsson

Resident Representative            Alistair Christie

Operator Alternate                      Jenny Clancy

Operator Alternate                      Anthony Heald

Resident Alternate                      Judy Mayfield

The Code Review Panel each year puts together an annual report to demonstrate and record the progress of the Retirement Living Code of Conduct:

The Panel recently completed a Code Guidance to assist operators and residents gain a greater understanding of how the Panel has interpreted certain sections of the Code. A copy of the guidance document is available here.

Introducing the Code Administrator

The Code Administrator handles the administration of the Code on behalf of the Peak bodies. The Administrator will manage the Code Register, website and portal as well as the Complaints and Breach Registers. The Administrator will report on Code related matters and complaints and refer matters to the CRP as required.

Code Administrator                      Megan Hobson

For more information on the Code, please contact the Code Administrator. If you believe a community registered under the Code is not meeting its Code obligations you can lodge a complaint

If you are an operator who wants to sign up to the Code, register here.

If you are an operator who wants to sign up to the Provisional Code, register here.

FIND A CODE OF CONDUCT VILLAGE

Retirement communities that have registered for the Code and made the commitment to high standards in retirement living are listed here or can be identified using our search tool below to find Code Compliant retirement villages located near you.

 

 
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